RETURNS & REFUNDS
We want you to be happy with your order. If you change your mind about an item purchased online, you may have the right to cancel and return it in accordance with UK consumer law.
CHANGED YOUR MIND?
If you wish to cancel your order, please contact us within 14 days of receiving your goods.
Once you have notified us that you wish to cancel, you normally have a further 14 days to return the goods to us.
Items should be returned in an unused condition and with their original packaging where possible. You are responsible for taking reasonable care of the goods while they are in your possession.
RETURN POSTAGE
Unless an item is faulty, damaged or not as described, you will normally be responsible for the cost of returning an item if you change your mind.
FAULTY, DAMAGED OR INCORRECT ITEMS
If your item arrives faulty, damaged or is not as described, please contact us as soon as possible. Your statutory consumer rights are not affected by this returns policy.
REFUNDS
Once we receive a returned item, we will process any refund due in accordance with UK consumer law. Where a refund is due, the standard delivery charge will normally also be refunded.
HOW TO REQUEST A RETURN
Please contact us before sending an item back:
Email: pitchperfectcharms@hotmail.com
WhatsApp: 07708814412
Please include your order number and details of the item you wish to return.
Pitch Perfect Charms
Fun. Colourful. You.
